Owner FAQs

In Phoenix and Tempe, we are required to consider applicants with housing vouchers. However, all applicants must meet our standard rental criteria to qualify.

Yes, your property manager is a licensed Real Estate Agent in Arizona, completing over 24 hours of continued education every two years.

Our answering service is available 24/7 to take messages, with emergency procedures in place for urgent issues. Outside of emergencies, our team observes after-hours downtime.

Absolutely! We offer ACH payments for monthly distributions, ensuring quick, direct deposits to your account.

As your agent, we execute the lease on your behalf. Once all parties sign, you’ll receive a PDF copy via email and can access the lease anytime in your owner portal.

Yes, our brokerage is home to The Briley Brothers Team, a powerhouse Real Estate Team that is constantly in the top 1% in Arizona for buying and selling homes. Whether you’re interested in selling, growing your portfolio, or need help with 1031 exchanges, we’re here to assist.

Rental distributions are sent on or before the 25th of each month.

Tenants can pay through their online portal, either by bank transfer or card, or drop a check at our Phoenix office.

We specialize in long-term rentals, typically signing 12-month leases. With your approval, we can extend leases up to 24 months.

Generally, we charge a security deposit equal to one month’s rent, with the option to increase up to 1.5 times the rent if needed based on special circumstances.

Once the property management agreement is signed, we can have your property ready for the market within 48 hours.

We manage residential single-family homes, condos, townhomes, and apartments. We do not handle short-term or commercial properties.

Each month, you’ll receive an “Owner Statement” detailing rent collected, fees, and distributions. You can also access additional reports, like 12-month income statements, in your owner portal. At year-end, we’ll provide a 1099.

The tenant’s security deposit is held in our brokerage’s Trust Account and will be disbursed based on property condition within 14 days of vacancy.

We list on 30+ popular rental sites and produce a video walkthrough for our YouTube channel—an asset for out-of-state tenants who appreciate a virtual tour.

We set rental estimates based on recent leases and listings of comparable properties in your area, combined with our expertise in the rental market.

Yes, we require tenants to have at least $100,000 in liability coverage. If a tenant doesn’t provide proof within 14 days, they’ll be auto-enrolled in our 3rd party liability program for compliance.

Our management fee is a flat $99 per month.

Lease Renewals should be handled 90-days before the end of a lease agreement to increase tenant retention or make a potential turnover shorter.

90-days before the end of the lease we reach out to both you and the tenant to understand everyone's future plans. If you the landlord decide to sell we are realtors and can provide a current market analysis and discuss the listing process.

If the tenant decides to move out, then we can get started on marketing the property and discussing the turnover process.

If the tenant wants to stay in the property, then we will discuss if we recommend renewing with the current resident or not. Once a rental price has been determined we will negotiate the new lease on your behalf.

We are responsible for making sure all lease restrictions and HOA guidelines are followed by the tenants. This includes providing tenants with a copy of the HOA rules and regulations.

If a violation occurs, tenants are advised and given the legal notice to comply. We will follow up frequently to ensure this is done and submit any documentation necessary to clear the violation.

Pre-Leasing Inspection

We perform the pre-leasing inspection prior to marketing your home to determine if any work needs to be completed.

Move-In Inspection

Move-in Inspections are used to document the condition of the property when the tenant takes possession.

Move-Out Inspection

Move-out Inspections are performed to document the condition of the property when the resident turns over possession. We compare this inspection to the move-in inspection to determine any claims that may be necessary against the tenant’s security deposit.

Periodic Inspection

Periodic inspections are performed if there is a suspected lease or HOA violation. We also offer bi-annual inspections for those homeowners who would like a more frequent piece of mind regarding their rental properties.